Help & Support

Need a hand? We're here to help you get the most out of Blackclap.

Last updated: July 3, 2026

Contact Us

The fastest way to reach us is by email. Our team typically responds within 2–3 business days.

To help us resolve your issue quickly, please include your username, your device and app version, and a description of the problem (screenshots are welcome).

Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot password?" and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact us.

How do I edit my profile?

Go to your Profile, tap "Edit Profile", and you can update your display name, username, bio, and avatar.

How do I report a post or user?

Use the report option on the relevant post or profile, or email us at support@blackclap.com. Please review our Community Guidelinesfor what we do and don't allow.

How do I delete my account?

You can delete your account from within the app, or request deletion by email. See our Delete Account & Data page for step-by-step instructions.

Why can't I upload a photo or video?

Make sure you've granted the app permission to access your photos and camera, that you have a stable internet connection, and that you're running the latest version of the app. If the problem persists, contact support.

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